We have expanded our after-sales service network to support customers in more regions. More than 30 comprehensive sales branches across China now integrate pre-sales, in-sales and after-sales service, and international customers are supported by remote diagnosis, on-site installation and a spare parts service.
What the expanded service includes
- 24/7 online support for programming, alarm diagnosis and process questions
- On-site installation and commissioning for new machines, including leveling and geometry checks
- Operator training covering operation, programming, daily maintenance and tool setting
- Spare parts held at regional stores and local warehouses, dispatched quickly for critical items
- Regular follow-up visits to check machine accuracy and advise on preventive maintenance
Warranty service applies from the date of machine acceptance. After the warranty period our engineers continue to carry out on-site quality follow-up and provide timely service, and spare parts and technical support remain available for the life of the machine.
To request service, contact your regional sales office with the machine model, serial number and a description of the issue. Photographs or a short video of the alarm screen help our engineers identify the cause quickly.
